Clulite Torches & Spotlights Australia invites you to contact us. Our expert staff will be only too happy to answer any questions you may have about the Clulite range of hand torches, spotlights and accessories.

Talk to us about your needs and application and we will recommend the best solution to suit your specific requirements.

If you should require any Clulite products, accessories or spare parts that are not listed on this website, please let us know and we will arrange supply for you.

Product Warranty

All products supplied by Clulite Torches & Spotlights Australia are covered against defects in workmanship or materials for 12 months from date of purchase.

Products are expressly NOT covered against damage resulting from mis-use or abuse.

To claim warranty on a defective product purchased from Clulite Torches & Spotlights Australia, you will need obtain a Return Materials Authorisation number. You will then need to print and fill out the return form below and return it together with the product and proof of purchase to Clulite Torches & Spotlights Australia.

The defective product will then be repaired or replaced at the discretion of Clulite Torches & Spotlights Australia and returned to you.

Refunds

If for any reason you are not fully satisfied with any purchases you make from Clulite Torches & Spotlights Australia, simply return your purchase within 14 days for a full refund of purchase price - no questions asked. Regrettably, freight charges on delivery and return of such goods cannot be refunded.

Goods Damaged in Transit

If your purchase is damaged in transit, you must notify Clulite Torches & Spotlights Australia as soon as practicable after receipt (preferably within 48 hours).

You will need to return the damaged product (or fragments which demonstrate reasonable evidence of breakage) to Clulite Torches & Spotlights Australia for assessment.

At your choice, Clulite Torches & Spotlights Australia will either send you a "no charge" replacement, freight free, or refund the purchase price of the product.

Methods of Refunds

If requested, Clulite Torches & Spotlights Australia will refund the purchase price of a product with a cheque or international money order.

Clulite Torches & Spotlights Australia Returns Policy

How to Return a Product to Clulite Torches & Spotlights Australia

The situation may arise where you need to return a product for refund, replacement or warranty repair.

In this event, you will need to contact Clulite Torches & Spotlights Australia by Phone or E-mail for a Return Materials Authorisation number (RMA).

Having received an RMA, you will then need to print and fill in the Returns Form below and return it, together with the product, to Clulite Torches & Spotlights Australia.

The RMA number should also be clearly marked on the outer wrapping or address label.

If you are returning a newly purchased item for refund, it must be returned in its original condition with all packaging intact.

In this case Clulite Torches & Spotlights Australia will also require a copy of your purchase order, or if purchased on-line, a printout of the order confirmation page.

Returns Information

Please provide us with the information outlined below. Click here to print the Return Form. This information must accompany all returns.

Return Materials Authorisation Number:

Personal Details
Name:
Company (if applicable):
Street Address:
Town/Suburb:
State:
Postcode:
Country:
Email Address:
Contact Phone (include area code and if outside Australia the country code):
Best Time to Call (please circle)?      Morning      Afternoon      Evening

Product Details
Returned Item:
Product Code#:
Receipt#:
Order Date:
Reason for Return:
What would you like us to do? (Circle your choice below)
(a) Replace with another of the same product
(b) Refund my credit card (only if you paid by credit card)
(c) Refund by posting a cheque or international money order

For any further information please contact us

Printer Friendly Return Form